Welcome to NextWave Automation (“we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our services, including AI Voice Agents, AI SMS Agents, personalized CRM access, and automation solutions (“Services”). By using our Services, you (“Client,” “you,” or “your”) agree to these Terms in full.
NextWave Automation provides professional AI-powered business automation solutions, including:
We reserve the right to modify or enhance our Services to maintain performance and quality. Reasonable notice will be provided for any material changes that affect active clients.
Clients agree to:
Use of the Services to send unlawful, misleading, or unsolicited communications is strictly prohibited.
All invoices are due upon receipt unless otherwise stated in writing. Failure to pay may result in temporary suspension or termination of Services. Setup fees are one-time and non-refundable once onboarding begins. Subscription fees are recurring and billed monthly. Continued use of the Services after the billing date constitutes acceptance of the applicable fees.
All scripts, workflows, automations, call handling logic, SMS logic, branding, documentation, and underlying technology created by or for NextWave Automation remain the exclusive property of NextWave Automation.
Clients are granted a limited, non-exclusive, revocable license to use the Services during the active term of their subscription. This license immediately ends upon cancellation, non-payment, or breach of these Terms.
NextWave Automation respects the confidentiality of all client data. Information processed through our systems (including communications, lead information, scheduling details, and customer interactions) remains private and will only be accessed by us for service delivery, troubleshooting, quality assurance, or compliance purposes.
Clients agree not to share, replicate, or attempt to reverse engineer proprietary systems, prompts, workflows, voice scripts, written scripts, or internal methods without written authorization.
While NextWave Automation strives to deliver consistent, high-quality performance, we do not guarantee uninterrupted or error-free operation of our Services.
We are not responsible for issues arising from:
Our systems are designed to enhance your operations and reduce missed opportunities — they do not fully replace human judgment or compliance oversight.
To the fullest extent permitted by law, NextWave Automation shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including without limitation: lost revenue, missed business opportunities, lost data, reputational harm, or interruption of business.
Our maximum aggregate liability under these Terms shall not exceed the total amount paid by the client to NextWave Automation in the ninety (90) days immediately preceding the event giving rise to the claim.
Either party may terminate the agreement with fourteen (14) days’ written notice. Upon termination, the client must settle any outstanding balances, and all access to NextWave Automation systems and personalized CRM environments will be revoked.
We reserve the right to suspend or terminate access immediately in cases of suspected misuse, non-payment, or regulatory risk.
Both parties agree to make every reasonable effort to resolve any disagreement or dispute through good-faith communication and negotiation before pursuing any formal legal remedy.
If a mutual resolution cannot be reached within thirty (30) days, the matter shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable laws of Canada.
Any unresolved dispute shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.
We may update or modify these Terms from time to time. The most current version will always be made available. Continued use of our Services after any update constitutes acceptance of the revised Terms.